FAQ about PonyCycle| Official shop

Help Center

PonyCycle® Product Inquiries

Is it safe?

Is it fun?

How to ride the pony?

How can I determine the PonyCycle® toy size?

Can the pony rode on slope? What kind of surfaces should I use it on?

Can the pony be rode on wooden floor? Can it be rode on carpet?

Does PonyCycle® go backwards?

PonyCycle® Online Shopping

Shipping

Returns

Warranty

How to ship to countries outside US and Canada?

Are duties included in shipping fees for orders to Canada?

Can I cancel or make changes to my order?

How can I track delivery?

I'm unable to locate my package, what shall I do?

PonyCycle® Product Care

My pony cannot turn, what shall I do?

Why my pony don't go straight, always go left or rightside when kid is riding forward?

My pony is all well before, but suddenly it cannot move forward when kid plays it, what happened?

Sometime ago I purchased a PonyCycle® without a handbrake. Is it possible to buy a brake and mount it on the horse?