Help Center

GENERAL

What is a PonyCycle®?

Why PonyCycle®?

How to ride the pony?

Is there an age limit for PonyCycle®?

How can I choose my PonyCycle® size?

Is assembly required with my PonyCycle®?

On which surfaces can I ride my PonyCycle®?

What are the differences between different models?

What does the PonyCycle® packaging look like?

Do you offer a Military discount?

Is it possible to buy an used PonyCycle®?

Is PonyCycle® available for a rental business as recreational equipment?

SAFETY

Is my PonyCycle® certified safety?

Can my PonyCycle® be ridden on slopes?

Does PonyCycle® go backwards?

SHIPPING

What’s the shipping time of my PonyCycle® order?

How much is the shipping cost of my PonyCycle® order?

Do you ship products internationally?

How can I track the delivery?

I'm unable to locate my package. What shall I do?

I bought both pony and accessory but only received pony, where is the accessory?

WARRANTY & RETURNS

Does my PonyCycle® have a warranty?

What's the return policy of my PonyCycle®?

Does PonyCycle® price match?

PARTS & TROUBLESHOOTING

Are replacement parts of my PonyCycle® available for purchase?

How to replace the parts of my PonyCycle®?

How can I quickly determine the size of my PonyCycle®?

PonyCycle® troubleshooting