FAQ about PonyCycle| Official shop

Help Center

PonyCycle® Product Inquiries

Is this toy safe?

Is this toy fun?

How to ride the pony?

How can I determine the PonyCycle® size?

Can the pony be rode on slopes? What kind of surfaces should I use it on?

Can the pony be rode on wooden floor or on carpet?

Does PonyCycle® go backwards?

PonyCycle® Online Shopping

Shipping

Returns

Warranty

How to ship to countries outside of US and Canada?

Are duties included in shipping fees for orders to Canada?

How to pay with Sezzle?

Can I cancel or make changes to my order?

How can I track the delivery?

I'm unable to locate my package. What shall I do?

PonyCycle® Product Care

Where to find the model number?

My pony cannot turn. What shall I do?

Why does the pony always go left or right instead of going straight when my kid is riding forward?

My pony is all well before, but suddenly it cannot move forward when kid plays it. What happened?

How to clean the pony?

The seat is very dirty now. Can we replace it with a new seat cover?

Sometime ago I purchased a PonyCycle® without a handbrake. Is it possible to buy a brake and mount it on the horse?