FAQ about PonyCycle| Official shop

Help Center

Help Center

The child's safety has always been our first priority when designing PonyCycle® toy. For this reason, we have chosen only high quality, non-toxic materials for each component. PonyCycle® meets ASTM-963 and EN-71 safety standards. Used as intended, it is both safe and reliable.

So much. Your cowkiddo will love it.

Help your kid on to the saddle, and have them put their feet on the stirrups. They'll need to push down to get the pony moving forward. Step on the floor, pony will stop. That's it!

Small size is fit for age 3-5, medium size is for age 4-9. Welcome to see the size chart to choose the right pony for your little one.

For kids' safety, pony cannot played on slope. Riding on Flat and smooth ground.

For kids' safety, our R&D specially designed the one-way wheel, pony cannot go backward.

Model U is upgraded version of Model N. It has upgrade internal design, excellent riding experience and realistic appearance etc. 

PonyCycle, Inc. warrants that our products will be free from defects in material and workmanship occurring under normal use for a period limited to 180 days from the date of purchase. This warranty is available only to the original purchaser of the product and requires a copy of the sales receipt.


This warranty does not cover:

• Damage of any decorated accessories.

• Installation of components, parts, or accessories not originally intended for or compatible with the pony as sold.

• Damage caused by improper assembly per the instructions

• Damage caused by improper or unauthorized repair or maintenance, or storage.

• Misuse, lack of care, mishandling, accident, abuse or other abnormal use; or use of the product other than for its intended purpose.

• Products that have been modified or altered.

• Normal wear and tear.

• Cosmetic issues such as fading or scratching.

• Any labor charges for part replacement or repair.

• Any other cause not arising from defects in material and workmanship.

• Any loss, damage associated with commercial/rent use, heavy load, racing or competition.


Neither the seller nor manufacturer will be responsible or liable for any loss, damage or injury resulting from the direct or indirect use of this product or inability by the purchaser to determine proper use or application of this product.

Wheels/Saddle/Spring are quick wear parts, not under warranty, please click here and place order directly if you need them.

Other parts if under warranty and has a defective or missing part, please send email to feedback@ponycycle.com . We will get back to you as soon as possible.


Please kindly notice:

Warranty is under normal use for a period limited to 180 days from the date of purchase. 

  • Free ground shipping on all orders over $100 within 48 U.S. states! We ship to Canada via calculated shipping cost. Welcome to add the items you wish to order to your cart along with your shipping address to see the most accurate list of available shipping options and costs.
  • Orders are processed in the order they are received and shipped within 2-5 business days.
  • All orders will receive a confirmation email once shipped.
  • Orders are sent via ground shipping and should arrive within 3-7 business days.
  • Orders placed on Sundays or public holidays are handled on the following Monday, or the first working day after. 
    (Working days exclude Saturdays, Sundays and public holidays).
  • For any lost or damage parcels please contact us immediately so we can issue a claim and get a new order processed.

How to ship to countries outside US and Canada?
For customers from Europe, welcome to visit our EU shop. Customers outside the US and EU,  welcome to send email to feedback@ponycycle.com .

You are not completely satisfied with your purchase? Just emails us within 10 days of delivery and we will reply back with return instructions.

Returned items must be in new condition with their original packaging, and may be returned within 30 days from the purchase date. 

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges for both delivery and returns are not refundable.

The most common returns are made due to mistakes in sizing while ordering.  We recommend checking out our size chart before purchasing to avoid these extra expenses. If you have any further question, please email shop@ponycycle.com

When the pony can't walk forward mormally, please check whether the stop ring on the wheel is downward. See pictures below.

Please open the zipper on the neck, and ensure the bolts that connect the 2 pieces are securely fastened, and then close the zipper.

When installing the pony's head, please make sure the wheels are facing straight ahead. If the wheels are facing to the left or right during installation, it will cause the pony to move in the wrong direction when riding.

1. Please check if the hoof is caught in the wheel. If the hoof is caught in the wheel, take it out.

2. Check if the stop ring is in the correct position.

3. Check if foreign objects such as hair, pet hair, etc. is in the wheel and between  the fork. If foreign objects are caught, please clean the foreign objects.

4. Do not ride on slippery ground.

5. If none of the above suggestions can solve your problem, please contact us at feedback@ponycycle.com and we will get back to you as soon as possible.