1. Please check if the hoof is caught in the wheel. If the hoof is caught in the wheel, take it out.
2. Check if the stop ring is in the correct position.
3. Check if foreign objects such as hair, pet hair, etc. is in the wheel and between the fork. If foreign objects are caught, please clean the foreign objects.
4. Do not ride on slippery ground.
5. If none of the above suggestions can solve your problem, please contact us at email@example.com and we will get back to you as soon as possible.
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