Help Center

Simply put, PonyCycle® is the world's first ride-on toy that doesn’t rely on batteries or electricity but instead uses the child's own power to move. Its main purpose is to provide kids with a fun and engaging way to experience the joy of riding while getting exercise.

Unlike traditional rocking horses and electric ride-on toys, PonyCycle® moves forward through the natural galloping motion created by the child pedaling with their feet. This unique design helps children strengthen their core muscles, improve their posture, and enhance their balance.

PonyCycle® is suitable for both indoor and outdoor use, allowing children to enjoy riding in various environments. With its realistic appearance and natural riding action, it gives kids the sensation of riding a real pony. This not only effectively replaces sedentary screen time but also offers valuable physical exercise and encourages active outdoor play.

The First & The Best

1st In 1993, we invented the first PonyCycle, pioneering the 100% human-powered ride-on horse toy. Since then, we have brought joy to millions of families. To date, we hold numerous patents and utilise professional equipment. We maintain stringent standards of quality and craftsmanship to offer you the best value for money.

Endless Fun

PonyCycle horse toys can be used indoors and outdoors, allowing boys and girls to have fun anytime and anywhere without worrying about running out of power.

Certified Safety

PonyCycle® is designed with safety in mind, featuring sturdy construction and a stable base. It is constructed from exclusive, non-toxic materials and meets ASTM-963 and EN-71 safety standards.

Durability

PonyCycle® is crafted from premium materials, PonyCycle® is designed for longevity, ensuring a durable and dependable toy that children can enjoy for years.

Warm Customer Service

Whenever you need us, you can easily reach out, and we are more than happy to provide the best service.

1. Sit on the saddle, gently lift your feet, and press the saddle down.

2. Relax your body, then push down on the stirrups.

3. Repeat steps 1 and 2 to move the pony forward.

4. Turn the handle to change direction.

5. To stop, put your feet on the floor or squeeze the brake.

The recommended age is typically 3-12 years old, although we have children of all ages, including adults, who enjoy riding it. If children are old enough to reach the pedals and possess sufficient skill to control/steer, we leave the decision to the parents.

PonyCycle® comes in different sizes, usually the size can be divided by age. Size 3 is for 3-4 years old; Size 4 is for 4-7 years old; Size 5 is for 7+ years old. Please check here to know more about how to choose the right size for your little one.

Yes. PonyCycle® was designed with careful thought and detail. It is easy to assemble and intuitive to set up, your PonyCycle® will come to life in 5 minutes. For more details please refer the below links:

Assembly Instructions

Assembly Blog

PonyCycle® can be ridden on all flat and smooth hard surfaces, both interior and exterior (parquet, tiles, asphalt, gravel, etc.). It can also work on thin carpet without any problem, although it requires a bit more effort to push forward on thick carpet.

When using the brake on wooden floors, please do not ride or push the PonyCycle® forward. Due to rolling friction, slight marks may occur depending on the material or surface treatment of the flooring.

Please click here to view the differences between models.

Our packaging is exquisite and makes an excellent gift choice. Please click here to view the packaging details. We have also prepared a surprise card for you and hope to share our happiness with you.

https://shop.ponycycle.com/pages/what-does-the-packaging-look-like?_pos=1&_sid=0dd775c0c&_ss=r

Click here to listen.

Model U:

Horse

Unicorn

Model Y:

Horse

Unicorn

Cleaning Instructions

We sure do! To show our appreciation for their service, we are pleased to offer a discount to both Active Duty and Veteran military customers.  Please contact us to receive your discount via email support@ponycycle.com.

Sustainability is one of our social responsibility and we want to reduce waste and help protect the environment by providing used ponies. You could buy the used PonyCycle® with a very good price, for more information, please feel free to reach out to us via email to support@ponycycle.com.

Not suggested.

All the PonyCycle in our online store is designed as Home Version for Private Use.

If you are a rental business owner, it's highly suggested that you choose our Commercial Version PonyCycle.

The Commercial Version PonyCycle is crafted for rental enterprises and is suitable for high-frequency usage in the rental business.

If you're interested in the Commercial Version PonyCycle, please feel free to get in touch with us at support@ponycycle.com.

We have a professional service team to offer you more suggestions on the Commercial Version PonyCycle.

Child safety has always been our first priority. For this reason, we design and construct PonyCycle® toy from exclusive, non-toxic materials. PonyCycle® meets ASTM-963 and EN-71 safety standards. Used as intended, the toy is absolutely safe and reliable. 

For child safety, we don't suggest to ride the pony on slopes.

Please ride on flat and smooth ground.

No. For child safety, our R&D specially designed the one-way wheel to prevent the pony from going in reverse especially on slopes. 

Orders are typically dispatched within 1–2 working days. Once shipped, standard ground shipping usually takes 4–7 working days to arrive.

During peak season, delivery may take a little longer, and due to higher logistics volumes, actual transit times will be subject to the courier’s processing schedule. Orders placed on weekends or public holidays will be processed on the next working day.

We recommend placing your order by December 15 to ensure delivery by December 24.
Orders placed after December 15 will still be accepted and processed, and we will ship them as quickly as possible so your package can arrive soon.

*Please note that shipping times may be affected by carriers like UPS and FedEx, so we suggest placing your order early to avoid delays.

For the United States: Free shipping to the 48 US states (excluding replacement parts).

For Canada: Free Shipping from Local Canada Stock (remote areas excluded).

Yes, PonyCycle® ships internationally. Please buy directly through our official stores.

America and Canada    shop.ponycycle.com                                               

Europe and some other countries    shopeu.ponycycle.com

You will be sent an order confirmation email and a shipping notice with tracking number once your order is ready to be shipped.

If you are not able to locate the package on your property when your tracking number shows that your package was delivered, we are eager to help. Before reaching out to us though, please review the list below for helpful tips:

1. Check the tracking number to confirm that the package was delivered to your address and not to a nearby Access Point.

2. If you live in a house, check around your property thoroughly. Couriers will occasionally leave items in a discreet area to minimize the risk of package theft. It is often also helpful to check with neighbors.

3. If you live in a building with a concierge/mail room, check to see if your package is there.

If you are still unable to locate the package after completing the above checks, please reach out to support@ponycycle.com noting that after completing these checks, you are still unable to locate the package. Please be sure to include your order number of the shipment that is missing. Our Customer Care Specialists will help you get your order!

Please reach out to us within 30 days of the item being marked delivered. While we are happy to assist with all loss claims, regardless of when they were filed, we cannot guarantee refunds or replacements for claims filed more than 30 days after the package was marked delivered.

In order for all products in your order to arrive at the same time, accessories are put in the pony's carton and shipped together. Please open the pony carton to find them.

We warrants that our products will be free from defects in material and workmanship occurring under normal use for a period limited to 180 days from the date of purchase. This warranty is available only to the original purchaser of the product and requires a copy of the sales receipt.

This warranty does not cover:

• Damage of any decorative accessories.
• Components, parts, or accessories not originally intended for or compatible with the pony as sold.
• Damage caused by improper assembly.
• Damage caused by improper or unauthorized repair, maintenance or storage.
• Damage caused by misuse, lack of care, mishandling, accident, abuse or other abnormal use.
• Products that have been modified or altered.
• Normal wear and tear.
• Cosmetic issues such as fading or scratching.
• Any labor charges for part replacement or repair.
• Any other cause not arising from defects in material and workmanship.
• Any loss or damage associated with commercial/rent use, over load, racing or competition.

Neither the seller nor manufacturer will be responsible or liable for any loss, damage or injury resulting from the direct or indirect use of this product or inability by the purchaser to determine proper use or application of this product.

Wheels/Saddle/Spring/Sound units are quick wear parts. They are not under warranty. Please click here and place order directly if you need new ones.

For other parts under warranty or defective/missing part, please send email to support@ponycycle.com. We will get back to you as soon as possible.

Please kindly notice:

Warranty is under normal use for a period limited to 180 days from the date of purchase. 

We offer a full 30-day return policy from the purchase date. Not completely satisfied with your purchase? Just email us and we will reply with return instructions.

Product must be unused and returned in its original condition and packaging, including:

• Key Component: the neck screw, which is essential for proper assembly and operation
• Original Accessories: pedal protectors, plastic bags, original labels and hangtags, and instructions

Additional packaging requirements by model:

• Model U Size 5: original cushioning pads must be wrapped around the wheels the same way they were originally packaged (not simply placed loosely inside the box) to prevent wheel or pedal damage during transit
• Model Y: original cushioning pads must be wrapped around the wheels the same way they were originally packaged (not simply placed loosely inside the box) to prevent wheel or pedal damage during transit, and both layers of the original double-box packaging must be returned to ensure adequate protection
• Model X: both layers of the original double-box packaging must be returned to ensure adequate protection

If the product is damaged during return transit due to failure to follow the packaging requirements above, the cost of repair or replacement will be deducted from the refund

Refunds will not be issued for products that are damaged, scratched, or used prior to return, or for returns missing any of the above packaging or accessories.

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges for both delivery and returns are not refundable.

We suggest that you ship your returns through a service that provides package tracking because we cannot issue refunds for returns that have been lost in shipping.

The most common returns are made due to wrong size choice while ordering. To avoid these extra expenses, we would recommend you to check out our size-choosing instructions before purchasing. If you have any further questions, please email support@ponycycle.com.

Any replacement parts ordered are considered final. We do not offer refunds, exchanges, or returns on replacement parts.

At this time, PonyCycle® does not price match. However, PonyCycle items that are purchased through an approved retailer are covered under the 180 days warranty.

Yes. Replacement parts including, wheels, springs and more are available here.

You can replace the parts yourself in 3-5 minutes. For instructions please refer to the link below.

To replace the wheel:

Model U (2nd gen.) Brake Wheel

Model U (2nd gen.) Normal Wheel

Model U (1st gen.)

Model K

Model N

Compare All Wheels

To replace the spring:

Model U

Model K

Model N

To replace the Model U sound unit:

Click here for instructions.

Click here for instructions.

If you are unsure about the size of your PonyCycle®, you can quickly determine it by measuring the following product parameters. When measuring, please ensure the pony is upright and free from any deformation, as this may affect the accuracy of measurements.

Any question, feel free to contact support@ponycycle.com.

Although our products are of very high quality, due to various daily use scenarios, unexpected issues may occasionally arise. Don't worry, we have prepared simple and efficient methods for you to resolve any problems. We will ensure these issues do not affect your enjoyment of PonyCycle riding. For more information, please click here.