Where to find the model number？

You could know which model is your product from the tracking number. 

For example:

Tracking number: *Ux324***************

Product is Model U (2nd gen.) and model number is Ux324, when buy replacement part, please choose Model U (2nd gen.).

If there is no tracking number at the above positions, you may find it here:

If still cannot find the tracking number, please contact shop@ponycycle.com, we will do our best to support you.

Back to Help Center.