FAQs


Is it safe?
The child’s safety has always been our first priority when designing PonyCycle® toy. For this reason, we have chosen only high quality, non-toxic materials for each component. PonyCycle® meets ASTM-963 and EN-71 safety standards. Used as intended, it is both safe and reliable.

How to ride the pony?
Help your kid on to the saddle, and have them put their feet on the stirrups. They'll need to push down to get the pony moving forward. Step on the floor, pony will stop. That's it!

How can I determine the size?
Small size is fit for age 3-5, medium size is for age 4-9. Welcome to see the size chart to choose the right pony for your little one.

Difference between U series and N series?
U series is upgraded version of N series. It has upgrade internal design, excellent riding experience and realistic appearance etc. 

Can the pony rode on slope? What kind of surfaces should I use it on?
For kids’ safety, pony cannot played on slope. Riding on Flat and smooth ground.

Can the pony go backward?
For kids’ safety, our R&D specially designed the one-way wheel, pony cannot go backward.

How to clean the pony?
Clean Instruction.

Is it fun?
So much. Your cowkiddo will love it.

How to ship to countries outside US?
For customers from Europe, welcome to visit our EU shop. Customers outside the US and EU,  welcome to send email to feedback@ponycycle.com .

If you have any further question, please email shop@ponycycle.com